This Data Processing Agreement and its Exhibits (“DPA“) forms part of and is subject to the terms and
conditions of the Agreement (as defined below) by and between you (“Customer“) and Seesaw Learning, Inc. (“Seesaw” and, together with the Customer, the “Parties“).
1. Definitions
1.1 Capitalized terms not defined in this DPA will have the meaning set forth in the Agreement. The following capitalized terms used in this DPA are defined as follows:
“Adequate Jurisdiction” means the UK, European Economic Area (“EEA“) or a country or territory deemed to provide adequate protection for the rights and freedoms of individuals, as set out in: (a) the Data Protection Act 2018 or regulations made by the UK Secretary of State under the Data Protection Act 2018; (b) a decision of the European Commission; or (c) a decision of the Swiss Federal Council as listed in Annex 1 to the Ordinance (as amended from time to time).
“Agreement” means the agreement entered into between the Customer and Seesaw in respect of the Services, comprising Seesaw’s Terms of Service or as otherwise agreed between the Parties.
“Controller Purposes” means the purposes described in Exhibit A in respect of Processing that Seesaw conducts as a controller, business or third party (as identified in Exhibit A).
“Customer” has the meaning given to it in the Agreement.
“Customer Personal Data” means: (a) any Personal Data that is provided by or on behalf of Customer to Seesaw in connection with the performance of the Services; or (b) Personal Data that is obtained by Seesaw directly from Data Subjects, or is otherwise developed or produced by Seesaw, or its agents or subcontractors, in connection with the provision of the Services, in each case as further described in Exhibit A.
“Data Subject” means a natural person to whom Personal Data relates.
“Data Protection Laws” means all applicable data protection and privacy laws and regulations applicable to the processing of Personal Data under the Agreement, including the GDPR and Swiss Data Protection Laws.
“DPF” means the “DPF”, “EU-US Data Privacy Framework” or (where applicable) the “UK Extension to the EU-US Data Privacy Framework”, in each case as defined in the relevant US Adequacy Decision.
“DPF List” means the “Data Privacy Framework List” or “DPF List” as defined in the applicable US Adequacy Decision.
“DPF Principles” means the “EU-US Data Privacy Framework Principles” or “Principles” as defined in the applicable US Adequacy Decision.
“Effective Date” means the date the Parties enter into the Agreement or, if different, the date on which such Agreement is deemed to take effect.
“GDPR” means Regulation (EU) 2016/679 (the “EU GDPR“) or, where applicable, the “UK GDPR” as defined in section 3 of the UK Data Protection Act 2018.
“Personal Data” means any data or information that: (a) is linked or reasonably linkable to an identified or identifiable natural person; or (b) is otherwise “personal data”, “personal information”, “personally identifiable information”, or similarly defined data or information under Data Protection Laws.
“Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means. “Process“, “Processes” and “Processed” will be interpreted accordingly.
“Security Incident” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or unauthorized access to (including unauthorized internal access to), Customer Personal Data.
“Standard Contractual Clauses” or “SCCs” means the Standard Contractual Clauses annexed to Commission Implementing Decision (EU) 2021/914.
“Subprocessor” means a Processor appointed to Process Personal Data on behalf of a Processor.
“Swiss Data Protection Laws” means the Swiss Federal Act on Data Protection of 25 September 2020 (“FADP“) and the Swiss Data Protection Ordinance of 31 August 2022 (the “Ordinance“), and any new or revised version of these laws that may enter into force for time to time.
“US Adequacy Decisions” means: (a) the UK Data Protection (Adequacy) (United States of America) Regulations 2023; and (b) Commission Implementing Decision C(2023) 4745 on the adequate level of protection of personal data under the EU-US Data Privacy Framework.
Relationship with the Agreement
2.1 If there is any conflict between this DPA and the Agreement, this DPA shall prevail to the extent of that conflict.
2.2 Any claims brought under or in connection with this DPA shall be subject to the terms and conditions, including but not limited to, the exclusions and limitations set forth in the Agreement.
2.3 This DPA shall be governed by and construed in accordance with governing law and jurisdiction provisions in the Agreement, unless required otherwise by applicable Data Protection Laws.
3. Roles
3.1 The Parties acknowledge and agree that:
(a) save as set out in section 3.1(b) and 3.1(c), Seesaw acts as a processor in Processing Customer Personal Data and Customer acts as a controller; and
(b) Seesaw acts as a controller in respect of its Processing of Customer Personal Data for the Controller Purposes.
(c) Seesaw and Customer act as joint controllers as identified in Exhibit A
4. Compliance
4.1 Each Party shall comply with its obligations under Data Protection Laws in respect of its Processing of Customer Personal Data.
4.2 Without prejudice to the foregoing, and subject to the obligations set out in section 8 and Exhibit C in respect of any Processing carried out by the Parties as joint controllers, each Party shall, with respect to Processing it undertakes as controller:
(a) provide such information to Data Subjects regarding the Processing of Customer Personal Data as required under Data Protection Laws; and
(b) to the extent required for the lawful Processing of Customer Personal Data under Data Protection Laws, obtain valid consents from Data Subjects for such Processing in the form required under Data Protection Laws.
4.3 Each Party shall promptly notify the other if it receives a request from a Data Subject to assert their rights to the erasure or rectification of their Customer Personal Data.
5. Confidentiality
5.1 Seesaw shall:
(a) limit access to Customer Personal Data to personnel who have a business need to have access to such Customer Personal Data; and
(b) ensure that such personnel are subject to obligations at least as protective of the Customer Personal Data as the terms of this DPA and the Agreement, including duties of confidentiality with respect to any Customer Personal Data to which they have access.
6. Data processing
6.1 This section 6 applies to the extent that Seesaw acts as a processor or service provider in Processing the Customer Personal Data.
6.2 The details of the Processing of Personal Data under the Agreement and this DPA (including subject matter, nature and purpose of the Processing, categories of Personal Data and Data Subjects) are described in the Agreement and in Exhibit A.
6.3 Seesaw will only Process Customer Personal Data on behalf of and under the instructions of Customer and in accordance with Data Protection Laws, unless Processing is required under applicable law in the EEA, a Member State of the EEA or any part of the United Kingdom, in which case Seesaw shall notify Customer of that legal requirement before Processing unless that law such information on important grounds of public interest.
6.4 Seesaw shall:
(a) provide Customer with information to enable Customer to conduct and document any data protection assessments required under Data Protection Laws and provide such reasonable assistance to Customer as required in connection with any investigation by or consultation with the Client’s supervisory authority;
(b) immediately notify Customer if, in its reasonable opinion, an instruction infringes Data Protection Laws;
(c) promptly notify Customer of any request received by Seesaw or any Subprocessor from a Data Subject to assert their rights in relation to Customer Personal Data under Data Protection Laws (a “Data Subject Request“);
(d) not respond to any Data Subject Requests and, taking into account the nature of the Processing, provide Customer with reasonable assistance through technical and organizational measures, insofar as this is possible, for Customer to fulfil its obligation under Data Protection Laws to respond to Data Subject Requests.
6.5 Seesaw may engage any of the Subprocessors listed at https://seesaw.com/subprocessor, as amended in accordance with section 6.6 (the “Authorized Subprocessors“), to Process Customer Personal Data. Seesaw shall:
(a) enter into a written agreement with each Subprocessor imposing data protection obligations that, in substance, are no less protective of Customer Personal Data than Seesaw’s obligations under this DPA; and
(b) remain liable for each Sub-processor’s compliance with the obligations under this DPA.
6.6 Seesaw will provide Customer with at least fifteen (15) days’ notice of any proposed changes to the Authorized Sub-processors. Customer shall comply with any reasonable instructions provided by Seesaw for receiving such notifications, including (where applicable) subscribing to any data feeds or mailing lists that Seesaw makes available for such notifications. The webpage where Customers can subscribe through RSS feeds is https://seesaw.com/subprocessor. Customer shall notify Seesaw if it objects to the proposed change to the Authorized Sub-processors by providing Seesaw with written notice of the objection within ten (10) days after Seesaw has provided notice to Customer of such proposed change. In such event, the parties shall discuss such concerns in good faith with a view to achieving resolution. If this is not possible, Customer may suspend or terminate the Agreement and request a pro-rated refund of any fees paid.
6.7 Seesaw shall, subject to section 9, provide Customer with all information reasonably necessary to demonstrate its compliance with this DPA. Seesaw shall, no more than once per year, allow for, and contribute to, reasonable audits and inspections by Customer or Customer’s designated auditor.
6.8 Upon becoming aware of a Security Incident, Seesaw shall notify Customer without undue delay and shall provide timely information relating to the Security Incident as it becomes known or as is reasonably requested by Customer. Seesaw shall provide reasonable assistance to Customer as required for Customer to comply with any notification obligations in respect of the Security Incident arising under Data Protection Laws.
7. Joint control
7.1 To the extent that Seesaw and Customer act as joint controllers in respect of the Processing of Customer Personal Data, as identified in Exhibit A, they shall perform their obligations under the GDPR as set out in Exhibit B, save where their responsibilities are otherwise determined by applicable law.
8. Security
8.1 Seesaw shall implement and maintain appropriate technical and organizational security measures to protect Customer Personal Data from Security Incidents and to preserve the security and confidentiality of the Customer Personal Data, in accordance with Seesaw’s security standards described in https://help.seesaw.me/hc/en-us/articles/203258429.
8.2 Customer acknowledges that the Security Measures are subject to technical progress and development and that Seesaw may update or modify the Security Measures from time to time provided that such updates and modifications do not result in the degradation of the overall security of the Services purchased by the Customer.
9. Audits
9.1 The Parties agree that any audits conducted in accordance with section 6.7 shall be conducted as follows:
(a) Following receipt by Seesaw of an audit request, Seesaw and Customer will discuss and agree in advance on the reasonable start date, scope and duration of, and security and confidentiality controls applicable to, any audit. Any audit must be: (i) conducted during Seesaw’s regular business hours; (ii) with reasonable advance notice to Seesaw; (iii) carried out in a manner that prevents unnecessary disruption to Seesaw’s operations; and (iv) subject to reasonable confidentiality procedures.
(b) Seesaw may charge a fee (based on Seesaw’s reasonable costs) for any audit. Seesaw will provide Customer with further details of any applicable fee, and the basis of its calculation, in advance of any such audit. Customer will be responsible for any fees charged by any third-party auditor appointed by Customer to execute any such audit.
(c) Seesaw may object to any third-party auditor appointed by Customer to conduct any audit under section 6.7(a) if the auditor is, in Seesaw’s reasonable opinion, not suitably qualified or independent, a competitor of Seesaw, or otherwise manifestly unsuitable. Any such objection by Seesaw will require Customer to appoint another auditor or conduct the audit itself.
(d) Nothing in this DPA shall require Seesaw either to disclose to Customer or its third-party auditor, or to allow Customer or its third-party auditor to access:
(i) any data of any other customer of Seesaw;
(ii) Seesaw’s internal accounting or financial information;
(iii) any trade secret of Seesaw;
(iv) any information that, in Seesaw’s reasonable opinion, could: (A) compromise the security of Seesaw’s systems or premises; or (B) cause Seesaw to breach its obligations under Data Protection Laws or
(v) its security and/or privacy obligations to Customer or any third party; or
any information that Customer or its third-party auditor seeks to access for any reason other than the good faith fulfillment of Customer’s obligations under Data Protection Laws.
9.2 Seesaw may, in response to the Customer’s audit request:
(a) provide the Customer with any independent audit reports or data protection compliance certifications issued by a commonly accepted certification and obtained by Seesaw in support of Seesaw’s obligations under this DPA; or
(b) arrange for a qualified and independent auditor to conduct an audit of Seesaw’s policies and technical and organizational measures in support of the obligations under this DPA using an appropriate and accepted control standard or framework and audit procedure for the audits as applicable, and provide the report of such audit to Customer,
and Customer agrees to accept any such audit reports or certifications provided by Seesaw in place of conducting an audit.
10. International Transfers
10.1 Seesaw shall not transfer any Customer Personal Data to a recipient outside the UK or EEA unless:
(a) the recipient is in an Adequate Jurisdiction; or
(b) Seesaw complies with the requirements of the DPF when making such transfer, including taking reasonable and appropriate steps to ensure that the recipient provides the same level of protection as the DPF Principles and notifies Seesaw if it makes a determination that it can no longer meet this obligation; or
(c) the transfer is otherwise not prohibited under Chapter V of the GDPR.
10.2 To the extent that Seesaw ceases to be listed as a participating organization in the applicable DPF List for the purposes of a US Adequacy Decision, or a US Adequacy Decision is repealed, withdrawn or otherwise ceases to apply to transfers of Customer Personal Data from Customer (as data exporter) to Seesaw (as data importer) where the GDPR applies to Customer’s Processing of such Customer Personal Data when making the transfer, the Parties agree that:
(a) the SCCs, as further set out in Exhibit C, shall apply to such transfers and be deemed incorporated in this DPA;
(b) signature of this DPA shall have the same effect as signing the SCCs; and
(c) the limitations and exclusions of liability in the Agreement shall not apply to any claims arising under the SCCs.
11. Term, Return or Deletion of Data
11.1 This DPA shall be deemed to commence on the Effective Date and, notwithstanding termination of the Agreement, will remain in effect until, and automatically expire on, Seesaw’s deletion or anonymization of all Customer Personal Data.
11.2 Seesaw shall:
(a) if requested to do so by Customer within ninety (90) days of termination or expiry of the Agreement (the “Termination Retention Period”), provide Customer a copy of all Customer Personal Data Processed by Seesaw as a processor or service provider in such commonly used format as requested by Customer, or provide a self-service functionality allowing Customer to download such Customer Personal Data; and
(b) on expiry of the Termination Retention Period, delete all copies of Customer Personal Data Processed by Seesaw or any Authorized Subprocessors, other than: (a) Customer Personal Data that Seesaw is required to retain by applicable law; and (b) Customer Personal Data that Seesaw Processes as a controller or business for the Controller Purposes.
List of Exhibits
Exhibit A: Details of the Processing
Exhibit B: Allocation of Responsibilities between Joint Controllers
Exhibit C: Standard Contractual Clauses